Terms of service

Laudiance is a testimonial collection and display service operated by SOULSOLUTIONS S.R.L.("we", "us"). You create hosted collection forms, ask your customers for text or video testimonials, moderate what arrives in an inbox, and show approved testimonials on a hosted Wall of Love page, in a widget embedded on your own site, and as downloadable share images. Your testimonial data, files and authentication records are stored at rest in the European Union; the details, including our sub-processor list, are on the GDPR page in our docs.

"You" or "customer" means the account holder. "Submitter" means a person who leaves a testimonial through one of your forms or personal request links. "Content" means everything you or your submitters put into the service: testimonial text and video, names, roles, photos, ratings, logos, form texts and request messages.

These terms apply from the moment you create an account and were last revised on 5 August 2026. Laudiance is built for business use. You must be at least 18, and if you accept these terms for a company, you confirm you are entitled to bind it.

Sign up with a working email address and keep it current: it is where we send every notice under these terms. Keep your password to yourself. Actions taken through your account count as yours, so tell us at contact@laudiance.com the moment you suspect someone else has access.

We may refuse, limit or throttle account creation to prevent abuse. One account belongs to one holder; on the Agency plan that single account contains up to five workspaces for your clients, each with its own branding, forms and pages.

Laudiance has three plans, priced in EUR and billed monthly. There is no annual billing. Prices exclude VAT. Checkout requires a billing address and calculates the VAT for that country through Stripe Tax, showing it before you pay. Checkout also has a VAT ID field: where a valid EU VAT ID makes the reverse charge apply, no VAT is added and the invoice records it.

Collecting testimonials is never capped on any plan; the Free plan caps publishing at 10 testimonials across your account. The limits below are enforced on our servers, not just hidden in the interface. The Agency plan includes five workspaces and the product declines a sixth; if you need more, write to us.

On the Free plan, your Wall of Love and widget carry a "Powered by Laudiance" badge linking to our site. The badge is part of the price of the Free plan: hiding, removing or obscuring it breaches these terms.

Stripe processes all payments; we never see or store your card details. A paid subscription is billed monthly in advance and renews each month until you cancel.

You cancel yourself, without emailing support: Settings opens the Stripe customer portal, where you can cancel or change plans. Cancellation takes effect at the end of the paid period, after which your account continues on the Free plan.

Downgrading deletes nothing. On a downgrade to Free, the 10 newest published text testimonials stay live, the rest become unpublished, video testimonials become unpublished, and forms and workspaces beyond the Free limits become read-only. All of it remains visible in your dashboard and exportable, and upgrading again restores everything as it was.

If a renewal payment fails, Stripe retries. If the payment cannot be collected, your account drops to Free under the same rules: locked, not deleted.

We may change prices with at least 30 days' notice by email. A new price applies from your first renewal after the notice period; if you disagree, cancel before it takes effect. Beyond your legal rights, including section 5, fees already paid are not refunded, except that we refund the unused part of a paid period if we terminate your account without cause.

This section applies only if you are a consumer: a natural person acting for purposes outside your trade, business, craft or profession. Most Laudiance customers subscribe for their business, and for them this section does not apply.

As a consumer you may withdraw from a paid subscription within 14 days of subscribing, without giving a reason. Checkout will not take your payment until you tick a box accepting these terms, and by accepting them you expressly request that the service start at once instead of after the 14 days. If you withdraw, we refund what you paid minus an amount proportional to the days of service already elapsed. If the service has been fully performed within those 14 days with your prior express consent and your acknowledgment that full performance ends the right, the right of withdrawal lapses.

To withdraw, email contact@laudiance.com with a clear statement that you withdraw, your account email and the subscription date. You may use the model withdrawal form annexed to EU consumer law (in Romania, OUG 34/2014), but a plain email is enough. The Free plan involves no payment, so there is nothing to withdraw from.

Laudiance serves your forms, walls and request pages from our domain, and your embedded widget loads data from our infrastructure. Text written by you and your submitters appears on pages we host, so abuse of one account endangers the deliverability and reputation of every customer. These rules are enforced, and section 7 describes how.

You must not use Laudiance for any of the following:

• Unlawful content or conduct, including content that infringes intellectual property, defames, harasses or threatens anyone.
• Phishing, impersonation of a person or brand, malware, or links leading to any of these.
• Fake, fabricated, purchased or AI-generated testimonials presented as genuine customer statements (see section 9).
• Paid or incentivised endorsements without clear disclosure; EU unfair commercial practices law bans them.
• Spam, including unsolicited bulk outreach with request links, or using hosted pages for search-engine manipulation and link schemes.
• Collecting special categories of personal data (health, political opinions, religion and the like) through forms without a lawful basis you can demonstrate.
• Probing, overloading or circumventing our technical and security measures, including rate limits, plan limits, upload quotas, the form submission protections and the Free-plan badge.
• Creating multiple free accounts to evade plan limits.
• Reselling or sublicensing access beyond what your plan allows; the Agency plan's five workspaces are the supported way to serve clients.

Report abuse or illegal content to contact@laudiance.com with the subject "Abuse report"; a report-abuse link also sits in the footer of our site. We review reports, and we also act on our own initiative when the risk is plain. Responses are proportionate: they range from unpublishing a single testimonial to removing a form or page, up to suspending the account.

Suspension is a kill switch. A suspended account's public surfaces all stop being served at once: collection forms, Wall of Love pages, widget data and review-request pages. Visitors see a plain not-found page, never your content. We use it when the service is being abused, when content creates legal risk, or when an authority validly requires it.

Where lawful and practical we notify you at your account email with the reasons and how to respond, and a human reviews any objection you send. In urgent cases, such as phishing hosted on our domain, we suspend first and explain afterwards. Dashboard access and data export normally keep working during a suspension unless the law requires otherwise. A suspension caused by your breach neither extends a paid period nor creates a refund claim; repeated or grave breaches lead to termination under section 13.

You own your content, and your submitters keep whatever rights they hold in their words, images and recordings. We claim no ownership of any of it.

You grant us a worldwide, non-exclusive licence to host, store, reproduce, process and display content solely to operate the service for you: rendering your forms, walls, widgets and share images, generating exports, and sending you transactional email. The licence ends when the content or the account is deleted, save for transient caches and signed media links that expire within one hour of deletion.

We do not use your testimonials or your name to advertise Laudiance without your written permission. We own the Laudiancesoftware, the widget code, the hosted pages' design and the Laudiance brand; these terms transfer none of that to you. If you send us feedback or suggestions, we may use them without obligation.

You are responsible for holding the rights you need in what you upload, including logos and photos, and for what you choose to publish.

Laudiance exists to display real praise, and the contract depends on it. You warrant that every testimonial you publish is a genuine statement by a real, identifiable person about a real experience with your product or service.

For testimonials collected through your forms, the product records consent at submission time: a timestamp and the exact version of the consent text the submitter saw. You warrant that this consent covers your display of the testimonial, and you must not attempt to alter or fabricate consent records. The product makes the original submission, its author details, rating and consent record immutable; attempting to defeat those protections breaches these terms.

You may correct typos in a testimonial. The unedited original stays stored and visible alongside your edit, and your edits must not change the meaning, the rating, the author or their role. Testimonials you import yourself carry the honest label that no visitor consent record exists, and you warrant that you have each person's permission to display their words.

EU law bans submitting or commissioning fake consumer reviews and misrepresenting endorsements (Directive 2005/29/EC, Annex I, as amended by Directive (EU) 2019/2161). Responsibility for testimonials you publish sits with you, toward both regulators and your visitors. We may unpublish or remove testimonials we reasonably believe to be fake or unlawful, and repeated violations lead to suspension.

Two roles apply. For your account data (email, plan, billing status) we are the controller, as described in our privacy policy. For personal data inside testimonials and review requests, such as submitter names, contact details, faces and voices, you are the controller and we process it on your behalf, only to provide the service, under our data processing agreement, which forms part of these terms. Our current sub-processors and their roles are listed on the GDPR page in our docs.

Databases, uploaded files and authentication run in an EU region, so this data is stored at rest in the EU. The application layer is served by our hosting provider as described on the GDPR page.

The product gives you the tools to meet data-subject requests yourself: a one-click JSON export of a workspace, hard deletion of any testimonial including its stored files, hard deletion of your whole account, and a consent record viewer. Public pages (forms, walls, the widget) set no cookies and use no client-side storage; the dashboard uses strictly necessary authentication cookies only; there are no analytics or tracking cookies. We send transactional email only, and we never email your submitters or customers on our own initiative; request links are sent by you, through your own channels.

We provide Laudiance as it stands, and we work to keep it fast and available, but these terms promise no specific uptime and maintenance may interrupt the service. Where a defect or outage is our doing, section 12 governs what we owe.

The service will keep evolving: features get added, reshaped and occasionally retired. We will not remove a core paid capability (collection, moderation, the wall, the widget, export) without at least 30 days' notice by email. If we ever discontinue Laudianceentirely, we will give at least 60 days' notice and keep your export working until the end.

Nothing in these terms limits liability that Romanian law does not allow us to limit: damage we cause intentionally or through gross negligence, death or personal injury, or rights that consumers cannot waive. Nothing in this section limits anyone's obligations toward data subjects under the GDPR.

Subject to that, our total liability for all claims arising in any 12-month period is capped at the fees you paid us in the 12 months before the event giving rise to the claim, and at EUR 50 if you use the Free plan. We are not liable for indirect or consequential damage such as lost profits, lost business or reputational harm.

The service depends on your own choices too: keep your credentials safe, moderate what you publish, and use the export tool for your own backups. If you use Laudiance as a business, you will compensate us for third-party claims, including reasonable legal costs, arising from your content or your breach of these terms; this indemnity does not apply to consumers.

The contract runs until you delete your account or we terminate it. You can delete your account at any time in Settings: deletion first cancels any subscription, then permanently removes your workspaces, testimonials and stored files, and your public pages stop being served from the first moment. Deletion is not reversible, so export first.

We may terminate for a material breach of these terms after notice and a reasonable chance to fix it where a fix is possible, or with immediate effect for grave abuse of the kind described in sections 6 and 7. We may also terminate any account with 30 days' notice without cause, in which case we refund the unused part of any paid period.

Sections that by their nature outlast the contract survive it, including sections 8, 9, 12, 15 and this sentence.

We change these terms when the service or the law changes. For material changes we give at least 30 days' notice by email before they take effect. If you do not agree, cancel or delete your account before the effective date; continuing to use Laudiance after it counts as acceptance.

Changes that do not cut your rights, such as clarified wording or descriptions of new features, take effect when posted. The date at the top of this page always states the current version, and no change removes rights that consumer law makes mandatory.

Romanian law governs these terms. For business customers, the Romanian courts of the place where we have our registered office have exclusive jurisdiction; the registered office is stated on the legal notice page. If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and you may bring or face proceedings there as EU law provides.

Before any formal step, write to contact@laudiance.com; most disputes turn out to be a misunderstanding and are fixed faster by email than by lawyers. Consumers in Romania can also contact the national consumer protection authority (ANPC) and its alternative dispute resolution body, listed with links on the legal notice page.