The honest FAQ

What happens if I downgrade?

Nothing is deleted, ever. On a downgrade to Free, the 10 newest published text testimonials stay live, the rest become unpublished, video items are unpublished, and extra forms or workspaces become read-only. All of it stays visible in your dashboard and exportable. Upgrading again unlocks everything exactly as it was.

What counts as a published testimonial?

A testimonial you approved and then published, which makes it visible on your Wall of Love and in the embed widget. Collecting testimonials is never limited on any plan; only publishing is capped on Free, at 10 across your account. Pending, rejected and unpublished items do not count.

Do prices include VAT?

Prices are shown in EUR excluding VAT. Checkout asks for your billing address, and Stripe Tax works out the VAT for that country and shows it as a line before you pay. There is a VAT ID field on the same screen: enter a valid EU VAT ID and, where the reverse charge applies, no VAT is added and the invoice says so.

Is there annual billing?

Not yet. Billing is monthly only for now, and you can cancel any time. If we add annual plans later, they will be optional.

Can I cancel myself, without emailing support?

Yes. Manage subscription in Settings opens the Stripe customer portal where you can cancel or change plans. Cancelling drops you to Free at the end of the paid period, and your data stays.